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BIS to Develope International Standard for BPO Services

Bureau of Indian Standards (bis) has taken initiative for developing an international standard related to IT enabled business process outsourcing. This will ensure that we continue to retain the place of prominence that we have reached in the BPO sector through quality service to international clientele without compromise. 

This was stated by Prof. K.V. Thomas minister of consumer affairs, food & public distribution at the function to present “Rajiv Gandhi national quality awards 2010”. He said that a highly competitive market has no place for an industrial establishment or a service provider that does not assure quality. 

“It is not just an issue of customer satisfaction. When we look at the larger picture, we know that the survival of Indian economy depends on how strong our business establishments are in terms of the quality of their products and services. Quality must be our national priority”, prof. k.v. Thomas said. 



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